Shipping Policy

Last updated: 20/08/2025

At The Outdoor Dog Co, we want your seasonal box to arrive safely and on time so you and your pup can enjoy your adventures without delay.

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1. Shipping Schedule

• Subscription boxes are shipped quarterly aiming for Jan,April,July,October.  
  

• Customers will be notified by email once their box has been dispatched.

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2. Delivery Service

• Tracking information will be provided with your dispatch email.

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3. Delivery Times

• UK delivery typically takes 2–4 working days after dispatch.

• Please allow extra time during busy seasonal periods (e.g., Christmas).

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4. Shipping Costs

• Standard UK shipping is included in your subscription price.

• Any additional one-off purchases (e.g., gift boxes or shop add-ons) will show shipping costs at checkout.

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5. Shipping Areas

• We currently ship to addresses within the United Kingdom only.

• We are unable to ship internationally at this time.

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6. Delivery Issues

• If your box has not arrived within 7 working days of dispatch, please contact us at theoutdoordogco@gmail.com

• We are not responsible for delays once the parcel is with the courier, but we will do our best to help track it down.

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7. Damaged or Missing Items

• If your box arrives damaged, please notify us within 7 days of delivery with photos of the packaging and items.

• Replacement items or refunds will be arranged at our discretion (see Refund Policy for details).

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8. Address Accuracy

• Customers are responsible for providing the correct shipping address.

• We are not liable for lost or undelivered boxes due to incorrect details entered at checkout.

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9. Contact Us

For any shipping-related questions, please email us at: theoutdoordogco@gmail.com